Shipping Policy

Emma’s Closet

Order Processing

At Emma’s Closet, every order is carefully prepared to ensure everything arrives in perfect condition.

Processing time: 1–3 business days
Orders placed on weekends or public holidays will be processed on the next working day

Once your order has been processed, it will be shipped out promptly.

Our estimated delivery time is 5–15 business days, depending on your location.

We work with reliable international carriers to make sure your order is delivered safely and efficiently.

Once your order has been shipped, you will receive a confirmation email including your tracking details.

We offer free shipping on all orders, with no minimum purchase required.

Your order will be delivered directly to your door at no additional cost.

Ordering from Emma’s Closet is simple:

After placing your order, you will receive a confirmation email.

While we do our best to deliver within the estimated timeframe, delays may occasionally occur due to:

We appreciate your patience and will keep you updated if needed.

If you have any questions or need assistance with your order, feel free to contact us:

Our team is always happy to help.

At Emma’s Closet, we want every order to arrive safely. For added peace of mind, we offer optional Shipping Insurance at checkout.

When Shipping Insurance is added to your order, you are protected in the following cases:

If your order is lost during transit or never arrives, we will send a replacement at no additional cost.

If your package arrives damaged or opened, we will replace the affected items free of charge.

Add Shipping Insurance during checkout
If an issue occurs, contact us within 7 days of delivery (or expected delivery date)
Provide:
- Photos (for damaged items)
- Tracking details (for lost packages)

Once your claim is reviewed and approved, we will ship a replacement as soon as possible.

Shipping Insurance does not apply in the following situations: