Return Policy

Emma’s Closet

Order Confirmation & Policy Agreement

By placing an order through Emma’s Closet, you confirm that you have read, understood, and agreed to the terms outlined in this Return Policy.

By completing your purchase, you acknowledge that:

  • You have reviewed and accepted our return conditions and timeframes.

  • You agree to follow the return procedure described below.

  • In the case of a dispute or chargeback, this policy and all related order records may be used as supporting evidence.

Returns

If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery, as long as the conditions below are met.

Return Conditions

  • Items must be unused, unworn, and unwashed.

  • Items must be returned in their original condition and packaging.

  • Only standard inspection and handling is allowed.

  • Return shipping costs are the responsibility of the customer.

Once your return is received, please allow up to 7 business days for processing. Emma’s Closet reserves the right to refuse returns if items show signs of wear, misuse, or damage not caused by us.

How to Request a Return

To start a return, please contact us at info@shopemmascloset.com within 30 days of receiving your order.

Include the following information:

  • Your order number

  • Reason for the return

  • Photos (if the item is damaged or defective)

  • Your full name and shipping address

After your request is reviewed, you will receive return instructions.

Please do not send items back without approval, as unauthorized returns may not be accepted.

We recommend using a tracked shipping method and keeping proof of shipment until your return has been processed.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 2 days of delivery at info@shopemmascloset.com.

Include:

  • Your order number

  • A short explanation of the issue

  • Clear photos or a short video showing the problem

After verification:

  • A replacement may be offered, depending on availability

  • In some cases, a return may not be required

Replacements are typically processed within 7–14 business days.

Lost or Undelivered Packages

If your order is lost during shipping:

  • Contact us with your order number and tracking details

  • We will assist in investigating the issue with the carrier

If confirmed lost, a replacement or refund will be arranged.

If a package is:

  • Refused at delivery

  • Not collected

  • Returned due to an incorrect address

A $35 CAD fee will be deducted from your refund to cover shipping and administrative costs.

Order Cancellations

Under Canadian consumer guidelines, you may request to cancel your order within 30 days of receiving it.

However, please note:

  • Once an order has been shipped, it cannot be cancelled

  • You may still return the item after delivery

To request a cancellation before shipment, email info@shopemmascloset.com as soon as possible.

Return shipping costs remain the responsibility of the customer.

Chargebacks & Disputes

If you experience any issues, please contact us first at info@shopemmascloset.com. We are committed to resolving concerns quickly and fairly.

In the case of a dispute or chargeback, we may provide:

  • Order confirmation details

  • Tracking information

  • Communication records

Filing a chargeback without contacting us first may delay the resolution process and impact future purchases.

Additional Information

  • Returns are processed through our international fulfillment center.

  • Emma’s Closet is not responsible for delays caused by shipping carriers or customs.

  • Items that are used, worn, or returned in unsanitary condition will not be accepted.

  • Return shipping fees are not covered by us.

Contact

If you have any questions about this policy, feel free to reach out:

📧 info@shopemmascloset.com

Our support team is happy to assist you.